Cast mineral composite: fine mineral powder bound with a water-based acrylic resin. Pigment is mixed in before casting, so the colour runs all the way through. More on the Care & Materials page.

From 15 cm tall (Arcade) to 30 cm tall (Watch Tower), and from 1.4 kg to 2.6 kg. Each product page lists width, depth, height and weight. Sizes are approximate because every piece is sanded by hand.

Close, not identical. Edges and seams are sanded by hand, and colour can shift slightly between batches. If you want a matched pair, order both at once so they come from the same batch.

No. They are for indoor use in dry rooms. Standing water, frost and steam will mark the surface and can soften the sealer over time.

Email photographs of the piece and the box to info@ulmarqen.com within 7 days of delivery and we will replace or refund it. See the Refund policy.

A small chip can often be left as it is: because the colour runs through, it shows the same colour, not white. The Care & Materials page explains how to soften a chip edge with fine sandpaper.

We dispatch from Hong Kong within 2 to 4 business days. Delivery then usually takes 7 to 12 business days to the United States and 10 to 20 elsewhere. Details are in the Shipping policy.

$12 per order to the United States, free on US orders of $150 or more, and $28 per order everywhere else. Every order is tracked.

Possibly. Duties and taxes depend on the rules of the country the parcel enters, including the United States. They are not included in our prices and, if charged, are collected by the carrier.

Yes, within 30 days of delivery if it is undamaged and back in its foam insert. Email us first; the Refund policy has the details.

Email us as soon as you can. If it has not been dispatched, we cancel it and refund in full. Once it has left, the returns terms apply instead.

Not at the moment. Each design comes in the one colour shown. If there is a colour you would want, tell us; it helps us decide what to cast next.